Terms of Service

Effective date: [EFFECTIVE DATE]

These Terms govern your use of the askfindme mobile app and related services (the "Service"), provided by [LEGAL COMPANY NAME], [COMPANY ADDRESS] ("askfindme", "we", "us"). By creating an account or making a booking you agree to these Terms, our Privacy Policy and our Refund and Cancellation Policy.

1. What askfindme does

askfindme is a travel agency. We search flights from airlines, sell you tickets, and help you manage your booking. When you buy a ticket, your contract of carriage for the flight is with the airline. We are the seller, and we are responsible for our own service as described in these Terms.

2. Your account

• You must be at least 18 years old to create an account and make a booking.
• Give accurate information and keep your password secret. You are responsible for activity on your account.
• You can delete your account in the app. See the Privacy Policy for what is kept. You cannot delete an account while you have an upcoming trip or a refund in progress.

3. Prices and payment

• The price shown before you pay is the total you will be charged. It includes the airline fare, taxes and carrier charges, and our service fee, and any bags or seats you add.
• Prices and availability can change until your booking is confirmed. If a fare is no longer available when you pay, we will tell you and you will not be charged.
• Payment is processed by our payment provider, Stripe. Your card statement will show [STATEMENT DESCRIPTOR]. We do not store your full card number.
• Your booking is confirmed only when you receive a confirmation with a booking reference.

4. Passenger details and travel documents

• Names must match the passenger's passport or travel document exactly. Errors can lead to a refused boarding or a change fee charged by the airline.
• You are responsible for passports, visas, health and entry requirements for every country you travel to or through. We do not provide visa or immigration advice.

5. Changes and cancellations

Cancellations, refunds and airline schedule changes are covered in the Refund and Cancellation Policy. Airlines can change or cancel flights. When that happens we will notify you in the app and by email.

6. Notifications

We send booking confirmations, airline change alerts and flight reminders by email, in the app, and as push notifications if you allow them. These messages are part of the Service. They are meant to help you but are not a guarantee. Always check your airline's information before you travel.

7. Acceptable use

Do not misuse the Service: no fraud, no automated scraping, no attempts to break or overload it, and no bookings made with payment methods you are not allowed to use. We can suspend or close an account that breaks these rules.

8. Our responsibility

• We work to provide the Service with reasonable care. We are not the airline and we do not operate flights. Airlines are responsible for carrying you, and for delays, cancellations, baggage and the quality of their service, under their conditions and applicable law.
• To the extent the law allows, our total liability to you for a booking is limited to the amount you paid us for that booking, and we are not liable for indirect or consequential losses. Nothing in these Terms limits rights you have under law that cannot be limited.

9. Changes to the Service and these Terms

We may update these Terms. If we make an important change we will tell you in the app or by email. Using the Service after the effective date means you accept the new Terms. Bookings you already made stay under the Terms in force when you made them.

10. Governing law and disputes

These Terms are governed by the laws of the State of [STATE], USA, without regard to conflict-of-law rules. [Dispute resolution clause: to be written by your lawyer.] Nothing here removes any right you have under your local consumer law.

11. Contact

[LEGAL COMPANY NAME]
[COMPANY ADDRESS]
support@askfindme.com