Refund and Cancellation Policy

Effective date: [EFFECTIVE DATE]

Airlines set the rules for their tickets, so what you can get back depends on your fare. This page explains how refunds work when you book with askfindme.

1. Before you pay

The total price shown at checkout is what you pay. The fare rules of your ticket (changes and refunds) come from the airline. [Lawyer to confirm how our service fee must be shown at checkout.]

2. If you cancel your booking

• You can ask to cancel in the app. Before you confirm, we show you exactly how much you would get back. You decide after seeing that amount.
• Some fares are not refundable. In that case the refund shown is zero or only the taxes the airline returns.
• The refund we show is the amount the airline returns to us, minus our service fee, which is not refundable when you cancel. [Insert the exact amount or percentage of the service fee, as your lawyer advises.]
• Refunds go back to the card you paid with. After the airline confirms your cancellation we send the refund within 7 business days. Your bank may need extra days to show it.

3. If the airline cancels or changes your flight

• When an airline cancels your flight, or changes it significantly, we notify you in the app and by email.
• A significant change means, for example, a departure or arrival more than 3 hours (domestic) or 6 hours (international) different from your booking, a different airport, an added connection, or a lower class of service.
• If you do not accept the new flight or the airline's alternative, you are entitled to a refund of your ticket. In this case we refund the full amount you paid for the affected flights, including our service fee.
• For smaller changes (a few minutes), you can accept the new details in the app, or contact us if they do not suit you.
• Refunds for cancelled flights go to your original card within 7 business days after the airline confirms. [Lawyer to confirm.]

4. Bags and seats

If you bought extra bags or seats and the airline does not provide them, you are entitled to a refund of what you paid for those extras. If you cancel the whole booking, extras are refunded only if the airline refunds them.

5. Changing a booking

Changes to a ticket (dates, times, names) are decided by the airline and can carry a fee and a fare difference. [Describe how customers ask for changes with askfindme, for example by contacting support.]

6. 24 hours after booking

Some airlines allow free cancellation within 24 hours of booking, for tickets bought at least seven days before departure. If your fare allows it, the amount shown before you confirm a cancellation reflects it. We do not offer a separate 24-hour cancellation beyond what the airline allows.

7. How to reach us

Questions about a refund? Write to support@askfindme.com and include your booking reference.